Made-to-order products
Every YokaiInk product is made to order. We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or a change of mind. Please review the product description and size guide before ordering.
Damaged, defective, misprinted, or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at [email protected] within 30 days after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. If the claim is approved, we will arrange a replacement or refund at no additional cost. You normally will not need to return the affected item unless we give you specific instructions.
Lost packages
If tracking has not updated and the order has not arrived after the estimated delivery date plus 5 business days, contact us. A claim for a package lost in transit must be made within 30 days after the estimated delivery date.
Address errors and unclaimed shipments
Orders returned because of an incorrect or incomplete address, refusal, or failure to claim the package are not eligible for free reshipping. We may be able to resend the order after you confirm the address and pay the new shipping charge.
Refund timing
Approved refunds are returned to the original payment method. Processing time depends on your bank or card provider.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.